Customer Service

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Returns & Exchanges

Returns in a Nutshell:

Allowed up to 30 days after purchase
Free on shoes, clothing, and accessories for continental US customers. Otherwise, you purchase a shipping label for $9.00 which we will deduct from your return.
Returns on skateboards and skateboards with applied grip will be assessed a restocking fee of $12.99 because these are custom produced.
Clearance sale items cannot be returned. These items have prices in red.
Nike SB Dunks cannot be returned.
The above covers most situations but the nitty-gritty fine print is here.

Unfortunately, we don’t offer exchanges but you can return items subject to our return policy.

Start a Return

Track Your Order / Order Status

Check your email. We will email you tracking information once the order ships
Look up your order status here

Cancel / Change Your Order

Order Cancellations

Hustle! If we’ve already started processing your order (often within minutes of receiving it), we can’t cancel it.

How to Cancel:

TWO OPTIONS: Go to your order confirmation email and click “View Your Order” OR go to the order status page Here.
If you see a “Cancel Order” option, please select it and follow the instructions. If you don’t see it, we’re already processing the order and can’t cancel it. You can, of course, Return the item though.

Order Changes

We don’t have good news here. Orders can’t be changed. BUT…you can cancel an order if we haven’t processed it yet or return it subject to our Return Policy.

Change Shipping Address

Get on it! You can change your shipping address but once we start processing the order

Other Common Questions

When will my order ship?

Almost all orders ship out the same day if placed before 3pm ET on a Business Day. Custom graphics on skateboards and custom apparel products take 2-4 Business Days to ship out.

What’s a Business Day? Monday-Friday excluding federal holidays (we work Sundays too so sometimes we’re able to get your orders out the door sooner than expected)

Check Your Order Status

The Fine Print:

If there is a billing issue with your order, it could slow down processing by a day. We will contact you within one Business Day of your order being placed.
The seven days after Thanksgiving are nuts! So some orders may take two business days to ship out. And if there are events beyond our control – e.g. carrier shutdowns due to strikes or adverse weather – shipments may be delayed.

When will my order arrive?

When you checkout, you will see delivery times for each shipping option available to you.

Check Your Order Status

View Shipping Policy

How long does it take to receive my package?

All shipping information can be found here:

View Shipping Policy

What if my order was been delivered but I can’t find it?

This happens from time to time. Fortunately, in the vast majority of cases, packages show up. Here’s what we’d like you to do:

Step 1: Check with your neighbors or, if applicable, your building’s front desk or mail room.

Step 2: If your neighbors or front desk don’t have your package, give it three business days. The shipping carrier might have just made a scanning mistake. It’s frustrating to have to wait but we’ve found that more often than not, the package will show up.

Step 3: If you’ve waited three business days and still don’t have your package, please contact us at customercare@ccs.com.

Where is my refund?

The vast majority of refunds on returned orders are processed within three business days but they can take up to eight.

What are the Portland store hours and location?

Stop on by 7 days a week.

Store Hours:
Monday-Saturday: 11am-7pm PT
Sunday: 11am-6pm PT

Location: 5909 NE 80th Avenue, Portland, OR 97218

More information about our store can be found here.

Do you offer in-store pick up?

In-store pickup is temporarily unavailable. But you are more than welcome to come into the shop and make a purchase like usual. Our apologies for the inconvenience.

How much does shipping cost?

Click Here to view the Shipping Policy.

What is your product warranty policy?

Click Here to view the Warranty page.

How can I get a catalog?

Click Here to view the Catalog Signup page.

Will you send me stickers?

Of course! Click Here to Request Free Stickers.

Do you ship internationally?

Absolutely. Please check out our International Shipping for details about shipping rates, duties and taxes, and restrictions.

Please note that certain brands cannot be shipped internationally.

What payment methods do you accept?

We accept, Visa, MasterCard, Discover, American Express, PayPal, and Venmo (through PayPal).

How do I buy a Gift Card?

Click Here to Buy a Gift Card.

How do I use my CCS+ Membership?

Just log into your account and you'll receive all the benefits of CCS+. Your free and fast shipping options will automatically appear in checkout.

To view all the CCS+ benefits, visit the CCS+ Page.

Contact Customer Service

Can’t find the answers you need? We’re here to help. Contact us at customercare@ccs.com and we’ll get back to you as soon as possible (usually one business day or less).