Return and Exchange Instructions Via Mail
When returning the item you purchased, please include the return form which is located on the reverse side of the invoice received with your shipment. If you no longer have the invoice, print the online return form. Fill out the required information and enclose the form with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the exchange on a full sheet of paper. If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below), or send your package via insured and prepaid US Mail or UPS Ground. Outside the US, please send your package via International Mail.
500 72nd Ave N
Wausau, WI 54401
SmartLabel Return Instructions (US Only)
SmartLabel is a pre-paid, pre-addressed return label. You pay nothing up front. We will deduct $6.99 from your refund or exchange. Easy drop-off at any US mail location.
Note: If the return or exchange is deemed as defective merchandise, the $6.99 charge will not be deducted from your refund amount. Please inquire with a Customer Service Representative if you have any questions about using the SmartLabel.
No skateboard or snowboard is completely guaranteed. Once the deck has been used it cannot be returned or refunded. The only exception would be a deck with a manufacturing defect. No returns on assembled, custom complete skateboards. For questions on a possible defect, please call Customer Service at 1.800.875.1800.
No returns on assembled, custom complete skateboards.