Have a question? See below for answers or email us now at cs@ccsmerch.com

SHOPPING

How do I find what I am looking for?

Shopping at CCS is simple! If you know what you're looking for, type the item number from your catalog or keyword into any of the "shop search" boxes.

You can also shop by category. Choose either the Skate or Snow store, and select any of the categories located on the top of the page. See something you like? Click on the image and check it out!

If you have any questions, please email us at cs@ccsmerch.com or call us toll free at 1-800-477-9283. From Canada, call us at 1-614-212-5952. We are available to answer your questions 7 days a week, from 8AM - 12AM EST.

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How do I find the right size and color? Important information for buyers.

Everyone has their own opinion of what an XL is or should be. When ordering through mail order or online, a good rule to stick by is that bigger is better. Solid color clothing is offered in an assortment of colors, so we will let you pick. On occasion some shades, logo size and logo replacement may vary from those pictured.

HARDGOODS: Step 1- Choose the deck Step 2 - Choose the trucks Step 3 - Choose the wheels Step 4 - Choose a parts package (Universal size, will fit with all Parts below) Deck width Truck width Wheel Size 7.25" 4.75 (7.5") 48mm - 52mm 7.5" 4.75 (7.5") 50mm - 54mm 7.63" 4.75 (7.5") or 5.0 (7.75") 50mm - 54mm *7.75" 5.0 (7.75") 52mm - 56mm 7.88" 5.0 (7.75") or 5.25 (8.0") 52mm - 56mm 8.0" 5.25 (8.0") 54mm - 58mm ** 8.25" + 169mm Independent (9") 56mm - 60mm *Most common / popular size deck is 7.75" **Decks measuring 8.25" or larger, Independent 169mm truck should be used. TEES and HOODS: Basic tees: Basic tees are usually a loose fitting, boxy t-shirt. Premium tees: Premium tees are slimmer and fit closer to the body. Usually, a "finer" cotton is used to make them feel softer. Hoodsweats and Hoodzips: Hoodsweats and hoodzips have a loose fit, like t-shirts, unless noted. Sizing for all: Size Chest Size Small 34-36 Med 38-40 Large 42-44 Xlarge 46-48 XXLarge 48-52 CLOTHING: Tops: Polos, shirts, sweaters & jackets Size Chest Size Small 34-36 Med 38-40 Large 42-44 Xlarge 46-48 XXLarge 48-52 Bottoms: Jeans, pants and shorts Size Waist measurement (inches) Small 28-30 Med 31-33 Large 34-36 Xlarge 38-40 XXLarge 42-44 Inseams: All jeans and pants come in different inseams or "length measurements." CCS carries jeans and pants that that range between 26"-34" inseams. If no inseam is listed on a specific item, then inseams for that item are graded, meaning, they come in different lengths based on waist size (see chart below). To measure inseam, take a pair of pants that fit you well and lay them flat. Take a tape measure at bottom center of crotch and run down inside seam of pant leg to the end. Waist size Graded inseam range 26" 28"-29.5" 28" 29"-30.5" 30" 30"-31.5" 32" 31.5"-32.5" 34" 32"-33" 36" 32"-33.5" 38" 32.5"-34" *Note: Measurements vary depending on the brand and style. Belts: Waist size Belt size (s/m, l/xl) Belt size (s, m, l) 28" S/M S 30" 32" M 34" L/XL 36" L 38" HATS: CENTIMETERS 54 55 56 57 58 59 60 61 INCHES 21 1/4 21 5/8 22 22 3/8 22 3/4 23 1/8 23 1/8 24 1/2 FITTED HAT SIZING 6 3/4 6 7/8 7 7 1/8 7 1/4 7 3/8 7 1/2 7 3/4 FLEXFIT SIZING SM/MD LG/XL How to figure out your size: Use a tape measure to get the circumference of your head by running a tape measure from the center of the forehead around horizontally and back to the same point.

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What does "backorder" mean?

If you add an item to your basket and a message tells you that the item is on backorder, it means that we are waiting for the manufacturer to deliver it to us. A future date that the item is expected to ship will be displayed. Once this item is available, it will be immediately shipped out.

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Content Shock

We do our best to try and not carry graphics and designs that may be offensive to anyone. However, skateboarding has always celebrated the individual and has supported non-mainstream ideas. Please keep this in mind when looking through the site or catalog. We have tried to provide many choices in each product category so you can find something appropriate for you. If you have any questions on a graphic or design, email us at cs@ccsmerch.com or call our sales staff at 1-800-875-1800. We will be glad to help you.

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ORDERING AND PAYMENT INFORMATION

What are my payment options?

CCS accepts the following:

• Visa
• Master Card
• American Express
• Discover
• Money Order (mail orders only)
• Personal Check (mail orders only)

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Do I have to pay sales tax?

Local sales tax will be charged for sales in Ohio, Pennsylvania and New York.

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How do I order by phone?

To order by phone, call us toll free at 1-800-477-9283. For Canadian orders, call us at 1-614-212-5952. Our sales people are available 24 hrs a day/7 days a week. If you are using a credit card to place your order, be sure to have the cardholder on hand to verify their information.

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How do I order by mail?

To order by mail, fill out your order form completely -- Mail to:
CCS
PO Box 6144
Westerville, OH 43086

Be sure to include a complete shipping address: Street Address, Apartment Number (if any), City, State, Zip and Daytime Phone number.

Make sure you add the correct "shipping and handling charges" using the shipping chart below (Add sales tax if applicable) to your merchandise total.

Mailed in orders can be paid by credit card, money order or personal check made payable to CCS. No Cash or C.O.D.!

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How do I order by fax ?

To order by fax, pull out the order form in the catalog, write in what you want, provide your credit card information and fax us at 1-800-317-8105.

Be sure to include complete shipping address: Street number, apt number (if any), City , State, Zip and daytime phone number.

Faxed in orders can only be paid by credit card. For orders over $200, please fax both sides of your credit card. Sorry, No C.O.D.s on faxed orders.

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SHIPPING RATES AND OPTIONS

How long will it take for my order to get to my doorstep?

Regular shipping within the United States takes 7-10 business days. We ship in-stock items right away, but if something is on backorder (i.e. we're waiting for the manufacturer to deliver it to us) it will take longer. Any back ordered items will be shipped out standard and you will not be charged additional standard shipping.

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What are the shipping rates?

All continental US shipments are shipped standard ground to all US addresses, including APO/FPO residents. Express shipments are available to all US addresses for an additional charge. Next day shipping is available to the Continental US only, for an additional charge (phone orders only). * Additional handling charge will be applied to free shipping orders. Free shipping offer is valid for the U.S. only.

Shipping is available for international orders (including Canada). And additional $30 will be added to your standard shipping charges. We do not offer express shipping for international orders. Parts of your order may be shipped separately depending on our stock availability (except foreign orders).

CCS is not responsible for additional charges (tax & duties) imposed by the customer's country.

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Can I get my order express shipped?

Yes, CCS does offer express shipping. Orders must be placed by 1pm EST. For express shipping rates, please refer to the above chart.

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Do you ship outside the US?

Shipping is available for international orders (including Canada). An additional $30 will be added to your standard shipping charges. We do not offer express shipping for international orders. CCS is not responsible for additional charges (tax & duties) imposed by the customer's country.

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ORDER STATUS

How can I check my order?

Click here to check your order status online.

If you don't have your order number, but you do know your user name and password, login and get a list of your orders placed on this site.

If you still need help, please email us at cs@ccsmerch.com or call us at 1-800-875-1800. We are available 7 days a week from 8AM - 12AM EST. For Canadian orders, call us at 1-614-212-5952.

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CCS GIFT CARDS/E-GIFT CARDS

What is a CCS Gift Card/E-Gift Card?

A CCS Gift Card comes in two forms: a plastic card and an e-mailed E-Gift Card. Both types of cards work similar to a debit card and may be applied to CCS purchases as further described below, up to the amount for which it was issued, including merchandise, shipping charges (for online and phone orders) and taxes.

The Gift Card arrives in our signature Gift Card folder with our latest catalog and includes your own personal message.

E-Gift Cards are available in 6 designs (wow!) and are delivered via e-mail.

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Where can I purchase a CCS Gift Card or E-Gift Card?

Gift Cards may be purchased online at www.CCS.com or by calling 1-800-477-9283

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Where can I use a CCS Gift Card?

Gift Cards are redeemable online at CCS.com, and by phone at 1-800-477-9283.

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When is my Gift Card activated?

Your card arrives ready for use!

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How do I redeem a CCS Gift Card/E-Gift Card?

For online orders, check the box in your shopping bag for "Gift Card/Gift Certificate." At checkout, enter the Gift Card/E-Gift Card number and 4-digit PIN code in the appropriate fields (scratch off the PIN box on the plastic gift card to see your code or look for your PIN on the E-Gift card).

When ordering by phone, your Customer Sales Representative will ask you for your Gift Card/E-Gift Card number and PIN code.

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Can more than one method of payment be applied toward a purchase?

For online and phone orders, CCS Gift Cards/E-Gift Cards or Certificates may be used with credit cards. Sorry, Gift Cards and Gift Certificates cannot be redeemed towards the same order.

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How many Gift Cards/E-Gift Cards can I use towards one purchase?

For phone and online orders, you may use up to 7 CCS Gift Cards/E-Gift Cards. Gift Cards and Gift Certificates cannot be redeemed towards the same order.

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How long does it take to deliver a Gift Card or E-Gift Card?

Plastic Gift Cards are usually sent via USPS Priority Mail, within 24 hours of your order, pending credit card authorization. Please allow 5-7 days for delivery. E-Gift Cards are sent via e-mail and usually arrive in the lucky recipient's in-box within 24 hours, pending credit card authorization. Please note that a number of factors could prevent an E-Gift Card from being delivered, such as an invalid e-mail address or a spam filter. If we are notified that an E-Gift Card has not been delivered, we will gladly issue a new card.

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How can I check the balance on my Gift Card or E-Gift Card?

You can quickly and easily check your balance online at CCS.com/GIFTCARD, or by calling 1-866-439-9126.

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Can I add to the balance remaining on my Gift Card?

Sorry, this option is not currently available.

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Do CCS Gift Cards and E-Gift Cards expire?

No. As long as there is value remaining on the Gift Card it will not expire and the unused balance remains on the card until spent.

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How do I return merchandise purchased with a Gift Card/E-Gift Card?

For online and phone orders, return the merchandise to the address on the back of your invoice and you will be issued a new gift card.

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Can I replace a lost or stolen Gift Card or E-Gift Card?

If lost or stolen, a CCS Gift Card or E-Gift Card cannot be replaced without the original sales receipt.

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What happens if I accidentally delete the e-mail message that contained an E-Gift Card?

Give us a call at 1-800-317-8106 and we'll resend the e-mail.

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How can I be sure that the E-Gift Card I sent has been received?

Most E-Gift Cards are delivered successfully within 24 hours of your order. A number of factors could prevent an E-Gift Card from being delivered, such as an invalid e-mail address or a spam filter. If we are notified that an E-Gift Card has not been delivered, don't worry, we will issue a new card. The best way to ensure an E-Gift Card has been received is to check with the sure-to-be happy recipient.

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Terms and Conditions

CCS Gift Cards/E-Cards (each a "Card") are redeemable for merchandise and applicable towards shipping and taxes at the time of checkout. A Card is not a debit/credit card, has no implied warranties and cannot be redeemed for cash. The Card carries no expiration date and will be voided if altered or defaced. If lost or stolen, the Card cannot be replaced without the original sales receipt. Replacement value will be the value of the Card at the time you report the loss or theft. Use of the Card constitutes acceptance of its terms and conditions. The terms and conditions of the Card are governed by applicable state laws. Cards may not be resold without the express written permission of the issuer.

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Do you offer Gift-Wrap?

CCS offers Gift-Wrap Kits which comes with a CCS box with tissue and a gift-card with your message on it. Each Gift-Wrap kit is $3.50. If you choose Gift-Wrap Service, you'll get all that comes in the kit AND we'll wrap it for you! Gift-Wrap Service is $5.00 per item. Some items cannot be gift-wrapped.

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OTHER USEFUL INFORMATION

How do I get a CCS catalog?

There are two ways to get a copy of our catalog: buy something from CCS, or order a catalog at our catalog request page. If you buy something, we will send you a copy of each catalog we make during the next twelve months or so. After you have not bought anything for approximately a year, we stop sending you catalogs.

The other way to get a catalog is to order one by telephone or over the internet. If you live in the US, the catalog will be mailed to you FREE; there is no charge for the catalog, and no charge for the mailing. You will also receive our next two catalogs when they become available.

We do not send catalogs to people less than thirteen years old. This is due to company policy and laws that say web sites cannot collect personal information from people twelve and younger. Since we can't collect that information, which includes an address, we can't send the catalog. It's a good law and a good policy, although we're sorry if it stops you from getting a catalog. You can always ask a parent or older brother or sister to request the catalog under their name and birthday, and then you read it when it arrives.

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What is an ezine?

An e-zine (electronic magazine) is a magazine in the form of an email. Instead of a paper magazine mailed to your home, the e-zine is a type of electronic message sent to your email address.

The CCS e-zine is published and sent out approximately once a month, although that can vary quite a bit. Subscriptions to the ezine are completely free!

To subscribe to the e-zine and get every issue, you can go to our e-zine sign-up page , or you can request the e-zine at the same time as you request a catalog.

How do I STOP getting it? To unsubscribe, click here or send a email message to cs@ccsmerch.com.

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Tips for the New Skateboard Owner

Congratulations! You have a new deck. Now here are some tips about how to take care of it--and take care of you, too.

Skate And Ride Safely: Don't skate beyond your ability. The skateboarders pictured in our catalog are professionals, and we would make them wear safety gear if we could. Do not follow their bad example. Always wear protective gear and watch for traffic. Protective gear is located in the Accessories sections of the online skate and snow catalogs.

Board Breakage: The main cause for cracks or breaks is improper foot placement when landing jumps. CCS (or the store where you bought your deck) will not replace broken boards or ones with pressure cracks, so skate smart.

Water Damage: If you want your skateboard to last, stay out of the water! It will rust your bearings, cause your deck to come apart (delaminate), destroy your bushings, and possibly cause your deck graphic to smear. Avoid wet conditions.

Adjustments To Completes: Since the nuts may loosen during shipment, make sure they are secure when you receive your complete. Even though all the hardware is self-locking and should stay snug, check it regularly anyway. Your trucks' king pin nuts should be tightened or loosened to turn to your liking. At first, you may notice that it seems like the trucks stick to one side or that all of the wheels don't touch the ground when you step on your deck. This is due to the new urethane bushings in the trucks. The bushings will take time to break in, depending on the amount of use the trucks receive. Also, wheels should have a slight bit of "play" without being loose.

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FREQUENTLY ASKED QUESTIONS

Can I have some free stickers?

We include free stickers with a purchase of a complete board. We can't send you free stickers just for kicks, or we will have tons of kids calling for free stickers.

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How can I get sponsored by CCS?

The short answer is, you can't. CCS sponsors only established and professional skaters. If you're serious about getting sponsored, you'll have to work hard and get good. To get noticed in the industry, you need to try to become sponsored by a local shop or by an equipment manufacturer. Ask if you can send them video tapes or other pictures showing them your skateboarding ability, or go see them in person if you can. Be persistent and keep practicing and good luck!

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I am buying lots of stuff, can I have a discount?

We have several sales every year where you can get discounts on our merchandise. We also feature a sale section on our web site called the "Outlet Store;" look for a link to "Sale" or "Outlet Store" on our home page. Other than these, we do not offer discounts to individuals or groups.

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We are having a fundraiser, will you donate any products?

We get requests for fundraiser donations every day. Anything from trying to raise money for skate parks, to building new libraries, to getting new computers for school. We are sorry, but out of fairness we can't donate any product to you or we would have to donate to everyone.

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My favorite pro is John Doe. Can I have his address/signature/phone #?

We get letters from kids every day asking for pro's phone numbers etc. In the best interest of the skater we can't provide you with any of that information or we would have to give it to every kid (and the skater wouldn't appreciate it). Sorry.

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How do I subscribe to CCS?

People who say they have a CCS "subscription" are mistaken; they are simply on our mailing list, so we send them catalogs. If you'd like to get a catalog, and get on the mailing list, then please see our catalog page.

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I want to get a skate park started in my city. Can you help me in any way?

We hope to have more information on this topic soon. Please check back.

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I sent you a graphic. Can you put it on a board/shirt etc?

We get requests from people to put their graphics on boards etc. everyday. But, here's the situation: we are only a skateboard distributor, meaning we don't make the products we sell or have any control over what graphics will go on an item. Try looking through Transworld, Thrasher, Big Brother, Slap, or any other magazine to find your favorite company's address. Try writing them for help.

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Can I send you some pictures of me doing a trick? Can you put them in your catalog?

No thank you, and no. We like to see the up and coming skaters busting tricks, but we'll get hundreds or thousands of them if we say yes. Anyway, we only put pictures of pro skaters in our catalog because that's what the kids want to see. Plus, it would be unfair for us to put your pictures in the catalog and not pictures that other kids sent CCS. So please don't send us anything.

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I have no money to buy a new skateboard/shoes etc. Can you help me out with some free stuff?

We understand your predicament, but are sorry to say that we can't provide you with any free products. We have to be fair to our customers, and if we give you free shoes/board etc, we would have to give something to every person who asked. We receive similar requests everyday, and we would not be able to do this. However, we can give you some tips on how to make some cash! Try doing odd jobs for your neighbors, family members, family friends etc. By doing stuff like mowing lawns, cleaning out garages, paper routes, etc. you can make a fair amount of money. Start saving!

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Why don't you carry in-line skates in your catalog? You would make a lot more money!

CCS doesn't carry in-line skates because what we know the best is skateboarding and we want to put all our efforts into always offering you the best products we possibly can.

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Why don't you make your pros wear protective gear in your catalog? They are role models for our kids, and when they see pros without protective gear it gives them the wrong idea.

The reason why the pros in our catalog don't wear protective gear is because they are "Professional." They have been skating for so long that they feel confident in their ability. We understand that they are setting a bad example for the youngsters, but part of being a professional skater is having the right to skate where you want, when you want, and how you want.

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You don't carry product "x" anymore. Can you special order it for me?

The only things we sell are in our current catalog and/or displayed on our web site. If you don't see it in there then we probably don't have it. You can call us to see if we have some left on sale. If we don't then we can't special order it either. Sorry.

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I am starting my own skate shop. Can I buy things from you for resale?

No. We only sell to individual customer, not stores or distributors, and all of our prices are retail.

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Can I use images from your web site on my web site?

Thanks for asking about using photos from our catalog. The fact that you asked shows that you respect our rights, and we appreciate that very much. Our policy is this: You CANNOT use photos of the merchandise in the catalog. Those photos belong to our suppliers, and we cannot give out permission to use them. You CAN use the action photos of our pro riders for your personal web page or other non-commercial use. It is okay to use these photos as long as your use is personal and not for business.

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